Privacy policy.

Who to contact

Trading name: TRINEX. Contact [email protected] for questions about your personal information or to exercise your privacy rights.

Information we collect

• Information you provide in enquiries, including your name, email and message.
• Order and account details, including contact and delivery information, purchase history and support correspondence.
• Newsletter preferences and creator applications where you submit them.
• Session and security records used to operate and protect the website.

How information is used

We use information to respond to enquiries, process orders, manage accounts and subscriptions, arrange delivery, issue service updates and keep the website secure. Information may also be needed for accounting, handling complaints and meeting legal obligations.

Service providers

Information needed to run the service may be handled by website hosting, database, payment, delivery and email providers. Support enquiries emailed to our Gmail address are handled through Google’s email service. The information shared depends on the service involved.

Retention

We keep information for as long as needed for the purpose it was collected, including providing services, resolving complaints and meeting accounting or other legal obligations. Relevant records may need to be retained after an account closes or a deletion request is made.

Your rights and choices

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information. You can object to relevant processing, including direct marketing, and withdraw consent where processing relies on consent. Email [email protected]; we may need to verify your identity. You can unsubscribe from marketing emails at any time.

Privacy complaints

Please raise concerns with [email protected] so we can investigate. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.