Business and support
Trading name: TRINEX. All customer enquiries, order issues, return requests, subscription cancellation requests and privacy enquiries should be sent to [email protected].
Terms
Terms of sale.
Information about buying from TRINEX, getting support and managing your orders.
Product information
Check the product description and current packaging for ingredients, allergens, serving instructions and other product information. TRINEX website content is not medical advice.
Orders and payment
Please provide accurate contact and delivery details when ordering. Review the items, delivery charges and total shown at checkout before paying. Your order confirmation contains the details of your purchase.
Delivery
Delivery is estimated at 3–5 working days after dispatch and we do not dispatch at weekends. See our Shipping policy for delivery support and your rights when something goes wrong.
Returns and refunds
See our Returns and refunds policy for cancellation periods, the return process, postage and refund arrangements. Any preference for unopened boxes does not override your statutory rights.
Subscriptions
You can request subscription cancellation at any time by emailing [email protected] with your account email or order details. Send your request before the next renewal payment. We will confirm the cancellation and its effective date by email. You can also use the subscription management option in your account where available. Cancelling future renewals does not remove separate cancellation or return rights for an eligible order already paid for.
Consumer rights
Nothing in these terms limits your statutory consumer rights. If something has gone wrong, email [email protected] with the relevant order details so we can help.