Shipping
Delivery information and help with your TRINEX order.
Delivery is estimated at 3–5 working days after dispatch. We do not dispatch at weekends. This is an estimate, not a guaranteed arrival date. The time needed to prepare and dispatch your order is separate from this delivery estimate.
Delivery charges are shown at checkout before payment. For questions about delivery to your location, email [email protected] before ordering.
For help with dispatch or tracking, email [email protected] with your order number. We will check the available delivery information for your order.
Email [email protected] with your order number and details of the problem. TRINEX will investigate with the delivery provider and arrange an appropriate resolution in line with your consumer rights. You do not need to resolve the issue with the courier yourself.
Contact [email protected] with your order number and a description of the issue. Photographs of the product and packaging are helpful where relevant, but are not a condition of your statutory rights. We will investigate and arrange an appropriate resolution.
These estimates do not limit your statutory rights concerning late delivery, missing goods or refunds. If delivery is delayed, contact us so we can explain the available options.